Refund policy

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with any original tags, accessories, manuals, and packaging included. You will also need your receipt or proof of purchase.

To start a return, contact us at brandon@thriftyreseller.co with your order number and the item you would like to return.

Please do not send items back without contacting us first. Items sent back without prior approval may not be accepted.

If your return is approved, we will send you return instructions. Our default return mailing address is:

Thrifty Reseller
5104 E Van Buren St. #2080
Phoenix, AZ 85008
United States

Customers are responsible for arranging and paying for return shipping on standard returns. We recommend using a trackable shipping method, since we cannot issue a refund for items that are not received.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at brandon@thriftyreseller.co with your order number and photos of the issue.

If the issue is confirmed, we will work with you to make it right. Depending on the situation, this may include a replacement, refund, store credit, or return shipping instructions.

Customers are not responsible for return shipping when the return is due to our error or a confirmed defective, damaged, or incorrect item.

Non-Returnable Items

Some items cannot be returned, including:

Items marked Final Sale
Gift cards
Used, worn, damaged, or altered items
Items missing original packaging, parts, tags, accessories, or manuals
Personal-use items where return would create hygiene or safety concerns
Restricted items that cannot be safely or legally returned

Discounted items are still eligible for return unless they are clearly marked Final Sale at the time of purchase.

If you are unsure whether your item is eligible for return, contact us before sending it back.

Exchanges

The fastest way to exchange an item is to request a return for the item you received. Once the return is approved, you can place a new order for the item you want.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at brandon@thriftyreseller.co.

We can only cancel orders that have not yet been processed or shipped. Once an order has shipped, it must be handled through the normal return process.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days after receiving it, for any reason and without providing a justification.

To qualify, the item must be returned in the same condition that you received it: unused or unworn, with any original tags, accessories, manuals, and packaging included. You will also need your receipt or proof of purchase.

To start an EU return or cancellation request, contact us at brandon@thriftyreseller.co.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to our error, a defective item, or an incorrect item.

If more than 15 business days have passed since your refund was approved, contact us at brandon@thriftyreseller.co.